Returns and refunds
RETURN AND REFUND POLICY
Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
- RETURN POLICY
If the customer received a damaged/incorrect product or the customer is not satisfied with the purchase and wants to return it within 30 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. After the prescribed days of delivery of the product, we shall be not liable to accept a return from the Customers.
In case, our customer support team accepts the return of your product. The customer shall be held responsible for all the shipping fees.
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- All customers must contact Ingadi.shop for approval before sending or returning any item to us.
- shop will not be responsible for the returned item without prior notification to Ingadi.shop.
- To ensure that your Return is valid and eligible for a refund: Always process a return following our Return procedure
Note: Ingadi.shop reserves the right to any changes to the return and refund policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-returnable.
If you have any other questions, please contact us at Fionn@fionnrogers.com
- METHODS OF PAYMENT AND REFUND
For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order.
- REFUND CYCLE:
The complete refund process normally takes about 10-15 working days from the date of confirmation of the refund.